If your package shows delivered, please wait up to 24 hours to verify delivery before contacting USPS. Unfortunately, SparkyCat Cosmetics is not responsible for lost or stolen items. Once the order(s) leave our warehouse, the package is in the care of USPS/ UPS. Customer is required to submit a claim directly with USPS and follow their guidelines. Try your local USPS first as they are usually nicer.
Here are the steps with a lost USPS package. First step is to call USPS with the tracking to see if they can locate it. If they can not then you must fill out a lost package report with USPS.
Here is the link for USPS: https://www.usps.com/help/missing-mail.htm
Here is the link for UPS: https://www.ups.com/us/en/support/file-a-claim.page
USPS telephone 📞 +1-800-275-8777
UPS telephone 📞 +1-800-742-5877
DAMAGED / BROKEN
SparkyCat Cosmetics is not responsible if the customer drops and/or damages their item(s). If your item arrives damaged, you will need to contact USPS/UPS with your tracking number and pictures of the package that was delivered. Understand that with any fluids there may/can be a bit of fluid (oil) that comes out of the container. Please just wipe off. If the container is broken, damaged, and there is no way to fix it, then please contact the mail carrier as all packages have insurance on them. If eyeshadow is broken, use a drop of rubbing alcohol on broken pigment, use a quarter on top of a paper towel and push down. If the container is broken, damaged, and there is no way to fix it, then please contact your local mail carrier local mail carrier (USPS/UPS/ FEDEX) on next steps. Customer must provide photos (2 minimum pictures) of the issue, including packing slip (what it was shipped in), and order number. The mail carrier will direct you on how to submit a claim with them. We do not accept returns, exchanges or refunds. ALL SALES ARE FINAL.
COUPONS & CODES
All discount codes are subject to approval. Exclusions may apply with each code. Upon finalizing your order, you agree to the order total within your cart. Your sale is final after check out. Incorrectly used codes, missed codes, or expired codes are not grounds for a refund. All sales are final.
ADDRESS MISTAKE
When filling out at check out you must include your FULL address, don't forget your house/apt/unit/etc. SparkyCat Cosmetics LLC is not responsible for insufficient addresses submitted by the buyer. If the address is incorrect, the buyer will need to pay any additional shipping fees to receive the package. See below. If the buyer makes an address mistake before SparkyCat Cosmetics receives the confirmation email, the buyer will still have the opportunity to fix and correct their address by contacting SparkyCat Cosmetics (sparkycatcosmetics@gmail.com).
PACKAGE SHIPPED BACK
Please make sure the address provided when ordering is correct. SparkyCat Cosmetics is not responsible if an order is returned back to us. If an order is returned back to us, we will contact the receiver to fix the address. The buyer will need to pay any additional shipping fees to receive the package by following methods (via. CashApp, or PayPal).
INTERNATIONAL ORDERS (custom, taxes, import fees)
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. If packages are not claimed and sent back to our facility, we will not refund your order. For further details of charges, please contact your local customs office BEFORE placing your order
ALLERGIES
SparkyCat Cosmetics is not responsible for any allergies or injuries of ANY KIND.
By placing an order with us (SPARKYCAT COSMETICS), you agree to these terms & conditions.